NDIS & DVA support
Support that respects your choices and helps you live life your way.
MercyPalms provides person-centred disability support and community nursing in Melbourne, Alice Springs and selected service areas. We listen first, work at your pace, and shape support around what matters to you.
Dignity, choice and safety
Person-centred support for daily life, community participation and care at home.
1 of 3
- NDIS registered provider
- SIL provider
- SDA provider
- Support coordination
- DVA contracted provider
- Community nursing
Services
Two pathways of care, shaped around you.
Whether you're an NDIS participant, a family carer, or an eligible DVA member, we take time to understand your goals, funding and support needs before suggesting next steps.
NDIS disability support
Person-centred support shaped around your NDIS plan and your goals.
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Daily living support
Practical, respectful help with the everyday things that matter to you.
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Community participation
Get out, connect, and take part in the activities and communities you value.
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Support coordination
Understand your plan, connect with providers, and get the most from your funding.
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Home & living
Living support options that put your choice, safety and routine first.
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DVA community nursing
Respectful in-home nursing care for eligible DVA members.
Learn moreHow it works
A simple, unhurried way to get started.
- 01
Get in touch
Tell us what you're looking for. We'll listen and answer questions honestly.
- 02
Plan together
We meet with you (and family or a support person if you'd like) to understand your goals.
- 03
Match your team
We introduce workers who fit your preferences, communication style and routines.
- 04
Start and adjust
We start with the agreed supports, check what is working, and adjust with you when life changes.
Our values (DICER)
Five values that shape every conversation.
Dignity
We value every person and support them to make their own choices with confidence.
Integrity
We act with honesty, transparency and accountability in everything we do.
Compassion
We provide care with empathy, kindness and genuine understanding.
Excellence
We take our work seriously and strive to keep improving how we support you.
Respect
We honour each person's rights, choices, culture, identity and beliefs.
Feedback & complaints
Your voice guides how we improve.
Your feedback matters
You have the right to raise a concern, give feedback, or make a complaint at any time. You can do this without worry. It will never affect the support you receive. If you'd prefer, a family member, advocate or support person can do this on your behalf.
Ready to talk?
Have a chat with our friendly team. We’re here to listen, answer your questions and help you understand your options, so you feel supported every step of the way.