MercyPalms

Service

Community care & respite

Planned breaks, companionship and practical support for participants and family carers.

A young woman with cerebral palsy using an adaptive grip while doing a creative activity with a support worker at home.

WHAT'S INCLUDED

Support that fits the way you live.

Respite and community care can give family carers time to rest while participants spend time with a familiar support worker, keep routines and do activities they enjoy. The aim is a positive experience for everyone involved.

01

In-home respite in short or longer sessions

02

Community outings and social respite

03

Overnight respite where funded and agreed

04

Carer support conversations and practical planning

05

Culturally responsive worker matching where possible

THE PROCESS

Getting started takes three steps.

  1. STEP 01

    Have a free chat

    Tell us what you want support to look like. We explain what may fit your plan, goals and service area.

  2. STEP 02

    Agree the support

    We confirm tasks, timing, worker preferences, funding details and any safety considerations before support starts.

  3. STEP 03

    Start and review

    Support begins at a pace that works for you. We check in and adjust when your goals, routines or needs change.

Funding and eligibility notes

  • Respite may be funded as short-term accommodation, assistance with daily life or social participation depending on the participant's plan.
  • We confirm support purpose, ratios, location, transport and out-of-pocket costs before bookings proceed.
  • Respite is not emergency accommodation, crisis intervention or a replacement for clinical care.

How we work with you

  • Plan breaks around the participant's preferences, communication needs and routines.
  • Support meaningful activities rather than treating respite as passive supervision.
  • Keep families informed according to the participant's consent and decision-making arrangements.

Rights, consent and safeguards

  • The participant's dignity, privacy and choice remain central during respite.
  • We document important routines, risks and contact arrangements before support starts.
  • Feedback from participants and carers is used to improve future respite planning.

Talk to our team

We will take time to understand what you are looking for, explain what can be provided, and help you decide whether MercyPalms is the right fit.

Request a call back