About
Who we are
MercyPalms Support Services provides person-centred support to people with disability, and community nursing care for eligible participants. We work with you, your family and your chosen network so support is practical, safe and connected to your goals.
Our approach is shaped around your goals, your choices and what matters most to you. Respect shows up in small details: asking before helping, explaining choices clearly, and checking that support still works for your everyday life.
Our mission
Helping people live with dignity and purpose.
Mission
To provide compassionate, high-quality, person-centred support that helps each person achieve their goals, maintain independence, and live with dignity and purpose.
Vision
To be known for the care we deliver, our professionalism, and our genuine commitment to improving the lives of the people we support.
Values
DICER — the values behind every interaction.
Dignity
We value every person and support them to make their own choices with confidence.
Integrity
We act with honesty, transparency and accountability in everything we do.
Compassion
We provide care with empathy, kindness and genuine understanding.
Excellence
We take our work seriously and strive to keep improving how we support you.
Respect
We honour each person's rights, choices, culture, identity and beliefs.