Service
Support coordination
Understand your plan, connect with providers, and get the most from your funding.
WHAT'S INCLUDED
Support that fits the way you live.
Support coordination helps you understand your NDIS plan, connect with services and build confidence managing supports over time. We focus on practical coordination, informed choice and transparent communication.
Specialist Support Coordination only where appropriate and verified
Provider research, introductions and service agreement support
Crisis, transition and change-of-circumstance planning
Preparation for plan reassessments and progress reporting
THE PROCESS
Getting started takes three steps.
- STEP 01
Have a free chat
Tell us what you want support to look like. We explain what may fit your plan, goals and service area.
- STEP 02
Agree the support
We confirm tasks, timing, worker preferences, funding details and any safety considerations before support starts.
- STEP 03
Start and review
Support begins at a pace that works for you. We check in and adjust when your goals, routines or needs change.
Funding and eligibility notes
- Support coordination is available only when it is included in your NDIS plan or otherwise agreed through an appropriate funding arrangement.
- A coordinator helps you connect and coordinate supports; they do not replace plan management, therapy, advocacy or legal advice.
- We disclose conflicts of interest and support your right to choose other providers.
How we work with you
- Map your goals, funded supports, current providers and immediate priorities.
- Help compare options so you can make informed decisions.
- Build your capacity to understand budgets, service agreements and provider responsibilities.
Rights, consent and safeguards
- Your consent guides what information is shared and with whom.
- Records focus on coordination needs and avoid unnecessary sensitive health detail.
- You can change providers or raise concerns without pressure.
Talk to our team
We will take time to understand what you are looking for, explain what can be provided, and help you decide whether MercyPalms is the right fit.