Service
NDIS disability support
Person-centred support shaped around your NDIS plan and your goals.
WHAT'S INCLUDED
Support that fits the way you live.
We provide NDIS-funded disability support that follows your lead. Our team works with you, your family and your chosen support network so your services are practical, respectful and connected to the outcomes in your plan.
Community and social participation
Capacity building and independence skills
Transport assistance when it is part of agreed support
Short-term accommodation and respite where funded
THE PROCESS
Getting started takes three steps.
- STEP 01
Have a free chat
Tell us what you want support to look like. We explain what may fit your plan, goals and service area.
- STEP 02
Agree the support
We confirm tasks, timing, worker preferences, funding details and any safety considerations before support starts.
- STEP 03
Start and review
Support begins at a pace that works for you. We check in and adjust when your goals, routines or needs change.
Funding and eligibility notes
- Supports are planned with you and must relate to your disability support needs, plan goals and available funding.
- We explain service agreements, fees, cancellation terms and responsibilities in plain language before support begins.
- We do not make unverified registration or funding claims. If a service requires a verified registration group, we check eligibility before offering it.
How we work with you
- Start with what matters to you, including routines, culture, communication preferences and safety needs.
- Agree on clear support tasks, worker matching and review points.
- Work alongside your informal supports and other providers only with your consent.
Rights, consent and safeguards
- You stay in control of decisions about your support wherever possible.
- You can give feedback, raise a concern or make a complaint without it affecting your right to support.
- We protect privacy and avoid collecting health information unless it is necessary for safe service delivery.
Talk to our team
We will take time to understand what you are looking for, explain what can be provided, and help you decide whether MercyPalms is the right fit.